Privacy Policy

121 Carz Ltd
Effective Date: 13/05/2025

121 Carz Ltd (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Who We Are

121 Carz Ltd
Registered address: Phoenix House, Castle street, Tipton, West Midlands DY48HP

Email: one2oneoffice@gmail.com

Phone: 01215570121
Company registration number: 11064348
We are a private hire and taxi service provider operating in the UK.

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2. What Data We Collect

We may collect and process the following types of personal data:

• Identity Data: Name, title, date of birth.
• Contact Data: Phone number, email address, billing address.
• Booking Data: Pickup and drop-off locations, journey details, date/time of bookings.
• Payment Data: Payment method details (we do not store full card details).
• Technical Data: IP address, browser type, operating system (if using our website/app).
• Location Data: Real-time geographic location (if using GPS-enabled app features).
• Communication Data: Records of communications, including customer service calls and emails.

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3. How We Use Your Data

We use your personal data for the following purposes:

• To manage and fulfill your bookings.
• To communicate with you regarding your journey or queries.
• To process payments and send receipts or invoices.
• To improve our services, website, and app functionality.
• To meet legal and regulatory obligations (e.g. transport regulations, recordkeeping).
• For safety, fraud detection, and prevention.

We do not sell your personal data to third parties.

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4. Legal Basis for Processing

We rely on the following legal bases under UK GDPR:

• Contractual necessity – to fulfil our agreement with you (e.g. to provide a taxi ride).
• Legitimate interests – for running our business and improving services.
• Legal obligations – to comply with applicable laws and licensing requirements.
• Consent – where applicable (e.g. marketing emails, app permissions).

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5. Data Sharing

We may share your personal data with:

• Licensed drivers for the purpose of fulfilling your booking.
• Payment processors and financial institutions.
• IT service providers who support our website or booking systems.
• Law enforcement or regulatory authorities when required by law.

All third-party service providers are required to handle your data securely and lawfully.

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6. Data Retention

We retain your personal data only for as long as necessary to:

• Fulfill the purposes outlined in this policy.
• Comply with legal, tax, and regulatory requirements.
• Resolve disputes and enforce agreements.

Data retention periods will vary depending on the type of data and applicable legal requirements.

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7. Your Data Rights

Under UK data protection laws, you have the right to:

• Access the personal data we hold about you.
• Correct or update inaccurate or incomplete data.
• Request deletion of your data (in some cases).
• Object to or restrict processing of your data.
• Request data portability.
• Withdraw consent at any time (where consent is the legal basis).

To exercise any of these rights, contact us at: one2oneoffice@gmail.com

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8. Data Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse, including:

• Encrypted data storage and secure servers.
• Access controls for staff and drivers.
• Regular system updates and audits.

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9. Cookies and Website Tracking

We may use cookies and analytics tools on our website to improve user experience and monitor traffic. For details, please refer to our separate Cookie Policy.

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10. Changes to This Privacy Policy

We may update this policy occasionally. Any changes will be posted on our website, and where appropriate, notified to you by email or during your next booking.

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11. Contact Us

For questions, concerns, or to exercise your rights under this policy, contact:

Data Protection Officer
121 Carz Ltd
Email: one2oneoffice@Gmail.com
Phone:01215570121
Address:Phoenix House, Castle street, Tipton, West Midlands DY48HP

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk.

121 Carz Limited

Phoenix House

Castle Street 

Tipton

West Midlands

DY48HP

Tel: 01215570121

Email one2oneoffice@gmail.com